Frequently Asked Questions
Avery Verse Leather Handbags
How is your leather environmentally friendly?
Vegetable tanning is a millennia old practice of using tree bark and other organic tannins to transform leather hide into a durable fabric. This practice avoids using harmful chemicals like chromium and so ensures that the manufacturers and the environment are kept safe. 10% from every sale will also go towards environmental iniatives to further improve our world.
How long will it take to get my bag?
Shipping typically takes between 6-10 business days to reach our customers on all standard orders. We do always ask you to allow up to 2 weeks for your order to arrive though. The vegetable tanning process is more time-consuming than chromium tanning and Avery Verse bags are hand crafted which means that our artisans devote more time to creating the bag. All of this extra effort produces a better result both for you and the environment, but it does take longer for us to achieve. Should there be any delay we will keep you updated.
How are the bags made?
Avery Verse bags are hand made by artisans in Shandong, China from a company called Moshi Leather. We use Italian vegetable tanned leather from Badalassi Carlo S.R.L. Some bags may have elements that require a machine to produce, however these are also then assembled by hand.
China! Aren't designer handbags made in Europe?
Many larger known brands have roots in Europe, but actually make their bags in Vietnam, Thailand, Phillipines, China and Cambodia to name a few locations. For the sake of integrity, we at Avery Verse are being transparent. This does not impact on the quality of the product or ethics behind the brand. In fact, our honesty is a testimony to our confidence in our bags and the people who make them.
What about unethical factories in Asia?
Our products are not produced in an outsourced, or unethical, factory. The artisans at Moshi Leather have standards in place to ensure this doesn't happen. This has been a problem for many other fashion labels in the past and it was one we were adamant about avoiding when determining which companies to work with.
Do you ship internationally?
Yes, we offer free international shipping to all our customers on both standard and custom orders as it has been factored in to the price.
Can I add, change or delete an order after purchase?
Unfortunately, once you've processed an order it is too late. So please be certain you're happy with the option before purchasing it. Please see our returns policy should you need to return a purchase.
What credit cards can I use at the check out?
Mastercard, Visa, American Express and Diners Club cards can all be used at the check out. We do not apply any additional surcharge, yet are ourselves charged extra by American Express and Diners Club. This is deducted from our profit however we want to provide a great service for our clients, and personally, hate that surcharge when we're at the check out! So we chose not to pass it on.
Is it safe to use my credit card online?
Absolutely! All your credit card information is processed through a secure and encrypted data system. We use an Australian based company called eWay who are PCI DSS compliant and leaders in their field. Should you wish to make a purchase by another means instead, please contact us and we will happily work together to organise this.
Is my personal information secure?
Yes, we consider your personal information private and confidential. We do not share it with any third party besides those needed to complete a transaction.
Do I need to setup an account to make an order?
No, as all customers are able to check out as a guest, though we do recommend setting up an account after processing your order so you can stay in touch about our latest designs and special promotions.
I have a question about my order, who should I contact?
We're always here to help, so please send all enquiries about orders to firstname.lastname@example.org
How do I care for my bag?
Excellent question! Vegetable tanned leather can last several lifetimes if cared for properly. The best practice is to clean the bag with a damp, soft cloth and mild soap. Then air or sunbathe the bag for it to dry. This process will also create a lovely patina over time. It is not essential to use any leather care products however if you choose to, we recommend doing a spot test before cleaning the entire bag to ensure no damage occurs.
Do all bags come with a dust cover?
Absolutely! All Avery Verse bags come with a dust cover and are individually packaged in our signature boxes.
How will I know my order has gone through?
Once your order has been received, you will receive an email confirming that it is underway.
How do I track my order?
A tracking number will be supplied along with your confirmation email once the order has been shipped. Go to My Account - Orders - and follow the prompts to use that tracking number to verify where your bag is at. If you're having trouble with this, please contact us at email@example.com with your tracking number and we will assist you.
Who ships the bags?
We work with a fulfillment house called eFulfillment based in Michigan, USA. All our bags are sent there after being manufactured for warehousing and fulfillment of orders.
Do you ship to PO Boxes?
Yes, we ship to PO Boxes.
Where are you located?
We have offices in Sydney, Australia & New York, USA.
What is your returns policy?
Our returns policy can be found here.
I'm thinking of buying an Avery Verse bag online. How do I know if it's genuine?
Avery Verse works with select luxury online marketplaces including AtMayfair.com, Stilorama.com and Luxify.com. If you are not buying your bag from these sites or from www.averyverse.com then you cannot be certain it is a genuine Avery Verse bag.
How often are new lines released?
Avery Verse aims for quality over quantity so we will release new lines when they are ready. If you'd like to be kept updated on developments, please subscribe to our newsletter.
Burlee Australian Sheepskin Boots
In the unlikely event that you are unsatisfied with your purchase, we are pleased to offer you an exchange or credit note provided that the following conditions are met;
- Online items are to be returned within 30 days of the original purchase.
- The original sales receipt is presented.
- Items are in original condition i.e. no indication of being worn, tags attached, and in original packaging.
If these conditions are not met, unfortunately, we will not be able to exchange the items nor provide a credit note or refund unless the items are returned due to faulty workmanship. However, provided that the conditions are met upon examination of the goods, we will gladly offer you a credit note or exchange.
HOW DO I RETURN AN ORDER?
If you have made a purchase with us online and wish to return an item or items, please notify our Customer Service representative at firstname.lastname@example.org. We will get back in contact with you in up to 2 business days.
Please then return the goods to the Burlee Head Office at the following address;
23 Christine Avenue, Miami QLD 4220 Australia.
Upon arrival at Head Office, your items will be examined by our quality control team to ensure they meet our strict exchange standards and we will contact you in relation to your return. If any items are not in original condition, they cannot be returned for a refund, exchange or credit note. Please note that we are not responsible for return postage costs and these charges will need to be paid upon return of your items.
WHAT SIZE DO I NEED?
HOW ACCURATE ARE THE COLOURS DISPLAYED ON THIS WEBSITE?
Every attempt is made to provide a true colour representation in our website's images; however, colour may vary slightly from those displayed on our website due to the natural characteristics of the sheepskin. Please note, colour representation is also dependent upon individual settings on your computer or mobile device.
WHERE IS MY ORDER SHIPPED FROM?
All orders are handcrafted and despatched at our Gold Coast factory in Queensland, Australia.
CAN I CHANGE OR CANCEL MY ORDER?
If you change your mind or have made an error in your order, you must contact us immediately. We will make every attempt to assist you but if your order has already been received by our factory, we cannot alter or cancel your order. All purchases of sale items and custom made items are final and will not be refunded or exchanged.
WILL I HAVE TO PAY A CUSTOMS TAX TO IMPORT MY GOODS?
All international orders are subject to taxes and duties as determined by the country of import. Custom's policies differ dependent on the relevant countries' laws and regulations surrounding tax and other economic influences. Unfortunately, we cannot predict whether you will incur any custom clearance fees; however, we can assure you that this issue occurs quite uncommonly.
HOW MUCH IS SHIPPING?
Shipping fees are determined by the items you have purchased and your location, and will be calculated at the checkout. Please note that shipping promotions cannot be used in conjunction with any other discount or promotion.
I have a question that hasn't been answered here. What should I do?
We're happy to help! Please email email@example.com and we will be in touch within 2 business days.