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Returns / Refunds / Delivery

Avery Verse is a win-win company. We want all our customers to walk away from a purchase excited and satisfied. If you find that your purchase is not right for you, we are pleased to offer a full refund under the following conditions:

- Purchases must be sent back within 100 days of receiving your order
- All bags must be returned in good condition along with the branded hang tag, inner brand label and exterior label attached to the product, branded dust bag and the designer box without damage or defect
- info@averyverse.com must be notified of any intent to return along with your:
- Contact Details
- Full Name
- Email Address
- Shipping Details
- Tracking Number

All returns are to be sent to:

Avery Verse Bag Company Pty Ltd.
Receiving Department
807 Airport Access Rd Unit D
Traverse City, MI 49686

Please use the above format.

We will supply a return label upon request. If unforeseen circumstances make using the return label impossible, we will still cover the cost of shipping provided the refund is approved.

It is your responsibility to ensure the purchase is not damaged while in your care. If there is any damage or defect with the returned item we will send it back to you and the refund will be denied. We have the right to refuse any return if the above criteria is not met so please take the time to ensure everything is accurate. Sale items cannot be refunded.

At this point, we do not offer exchanges or returns on custom made orders so please be sure you are happy with the chosen item before purchasing it.

Delivery

All Avery Verse bags are dispatched within twenty-four hours after the completion of your order from our fulfillment house in the United States. Please allow up to two weeks for your order to arrive as we deliver to most countries within six to ten business days.

Upon successful completion of the order an email will be sent to you with the tracking number for your reference. Avery Verse is not liable for non-delivery or mis-delivery as a result of incorrect data entry so please be sure to double check everything before submitting.

Please note that Avery Verse does not cover any customs tariffs or duties which may be required of you when importing a high value item.

We deliver to PO Boxes.

If you have any questions please refer to our FAQ or email info@averyverse.com.au

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