What happens after I purchase?
We will be in contact with you in up to two business days to confirm your preferences from the styles available to rent. While we cannot guarantee you’ll receive your preferences in the order you select, we aim to follow this as closely as possible. We will ship your luxury rental bag five business days after confirming preferences.
How are the bags delivered?
Each bag will be delivered in Avery Verse’s signature dust bag, stored securely in plastic and a padded postal envelope. This is to save you money as it will reduce the cost of shipping. All customers who buy at full price receive our bags in a designer Avery Verse box.
How do I return a bag?
You’ll be supplied with a return label to ship the bag back to us free of charge. All you’ll need to do is ensure you take good care of your rental bag and return it every six months on time to avoid any additional fees.
Will I be able to buy a bag I’m renting?
Yes, if you want to you can opt to pay for the bag at a reduced rate. Please contact us directly on email@example.com and we’ll arrange this for you.
Can I get a discount?
Customers who return their bags on time and in good condition will be given a 10% discount on future rentals. We need honest, reliable customers to grow our rental offering and so we incentivise this. If customers follow the rules we can also lower our prices in the long run as costs incurred on our end will go down.
Is there any other way I can get a cheaper rental?
Yes! Tell your friends. As more customers join we're able to lower our prices, so spread the word and encourage others to sign up today.
What if bags are out of stock?
If there is a delay due to stock, you will be given the option of a refund up to the amount of your subscription remaining. If you’re happy to wait slightly longer though for our designer bags, you’ll be rewarded for your patience with a gift card that you can share with friends and family as well.
What if I damage a bag?
In this instance, customers will be charged for the replacement of a damaged bag. The cost will be the retail price of each bag, minus the $50 bond that has been paid, to ensure we are able to replace it. We highly recommend you take care of each bag you receive to avoid this. We will contact you directly regarding the damaged bag and charge your credit card.
What if I'm late to return a bag?
There is a late fee charged as this will cause problems for other customers who are waiting for their turn to use a bag. No one appreciates waiting for something that they've paid for only to discover they won't receive it on time. The late fee is $50 and will be taken from the bond or charged to your credit card if this isn't the first infraction. This system depends on people being honest and on time with their returns and so we do reserve the right to cancel a subscription if there is a history of late returns, damaged and lost bags.